PRIVACY POLICY

INTRODUCTION AND COMMITMENT

At Akaademy Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our educational platform at https://akaademy.org/ and related services.

We understand that your privacy is important, and we are dedicated to maintaining the confidentiality and security of all personal data entrusted to us. This policy applies to all users of our platform, including prospective students, enrolled students, and visitors to our website.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

INFORMATION WE COLLECT

Personal Identification Information

We collect essential personal information necessary for admission and course enrollment purposes. This includes your full name, contact details including phone number and email address, date of birth for age verification (as we serve students aged 18-40), government-issued identification documents for verification purposes, and your physical address and location data including GPS information when you access our platform.

Visual and Marketing Content

For promotional and marketing purposes, we may collect formal and informal photographs of students, video testimonials and recommendations, success stories and achievement documentation, and content for use in banners, posters, and social media campaigns. We also collect voice recordings for testimonials and platform recommendations that may be used across various marketing channels.

Educational and Professional Information

To better serve your learning needs and career goals, we collect detailed information about your educational background and qualifications, professional experience and current employment status, skills assessment results and knowledge evaluations, career goals and learning objectives, and previous achievements and certifications from other institutions or platforms.

Course-Related Data

Throughout your learning journey with us, we track and store comprehensive course interaction data including attendance records for live classes, progress tracking for recorded courses, assignment submissions and grades, quiz and examination results, course completion status and certificates earned, and participation in discussions and interactive sessions.

Technical and Behavioral Data

Our platform automatically collects certain technical information to improve your user experience, including IP address and browser information, device type and operating system details, website usage patterns and navigation behavior, cookie data and session information, platform performance data and error logs, and learning analytics to understand your study patterns and preferences.

Payment and Transaction Information

Through our secure payment processor SSLCOMMERZ, we collect payment method details, transaction history and billing information, refund and transfer requests, and financial verification data as required for course enrollment and payment processing.

HOW WE COLLECT INFORMATION

Direct Collection Methods

We collect information directly from you through various touchpoints including registration forms and admission applications, course enrollment processes, profile creation and updates, customer service interactions and support requests, surveys and feedback forms, and voluntary submissions of testimonials or success stories.

Automatic Collection Technologies

Our platform uses various technologies to automatically collect information including website cookies and tracking pixels, Google Analytics for website performance monitoring, Conversion API for marketing optimization, session recording tools for user experience improvement, and server logs that record your interactions with our platform.

Third-Party Sources

We may receive information from trusted third-party sources including SSLCOMMERZ for payment processing and verification, social media platforms when you interact with our content, referral partners and affiliate programs, and public databases for identity verification when necessary.

HOW WE USE YOUR INFORMATION

Educational Service Delivery

Your information is primarily used to provide high-quality educational services including course enrollment and access management, personalized learning experiences and recommendations, progress tracking and performance evaluation, certificate generation and verification, live class scheduling and attendance management, and academic support and mentoring services.

Communication and Support

We use your contact information to communicate important updates about courses and schedules, provide customer support and technical assistance, send educational content and learning resources, notify you about new courses and opportunities, and respond to your inquiries and feedback promptly.

Marketing and Promotional Activities

With appropriate consent, we use your information and content for marketing purposes including featuring student success stories and achievements in promotional materials, using photographs and videos in banners, posters, and social media campaigns, sharing testimonials and recommendations across various platforms, promoting job placements and career advancement stories, and creating case studies that highlight the effectiveness of our educational programs.

Platform Improvement and Analytics

We analyze user data to continuously improve our services through course content optimization based on learning outcomes, platform performance enhancement and bug fixes, user experience improvements and feature development, learning analytics to understand student behavior and preferences, and AI-powered tools to evaluate student profiles and predict success factors.

Legal and Administrative Purposes

Your information may be used for legitimate business purposes including compliance with legal and regulatory requirements, fraud prevention and security monitoring, account verification and identity confirmation, dispute resolution and customer service, and business operations and administrative functions.

INFORMATION SHARING AND DISCLOSURE

Service Providers and Business Partners

We share information with trusted third-party service providers who assist in delivering our services including SSLCOMMERZ for secure payment processing, cloud storage providers for data hosting and backup, analytics providers like Google Analytics for platform optimization, AI tools and software providers for student evaluation and progress tracking, and marketing service providers for promotional campaign management.

Marketing and Promotional Sharing

With your consent, we may share your success stories, achievements, and testimonials with potential students and the general public through our website and social media channels, educational blogs and industry publications, partner organizations and employers for job placement verification, and media outlets for press releases and success story features.

Legal and Compliance Requirements

We may disclose your information when required by law including compliance with legal processes and court orders, cooperation with law enforcement investigations, protection of our rights and property, prevention of fraud and illegal activities, and emergency situations involving threats to safety or security.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, with appropriate notice provided to affected users and continued protection under similar privacy standards.

DATA SECURITY AND PROTECTION

Security Measures

We implement comprehensive security measures to protect your information including SSL/TLS encryption for all data transmissions, secure servers with regular security updates and patches, access controls and authentication systems, regular security audits and vulnerability assessments, employee training on data protection and privacy practices, and incident response procedures for potential security breaches.

Payment Security

All payment transactions are processed through SSLCOMMERZ, which maintains PCI DSS compliance and uses industry-standard encryption. We do not store complete payment card information on our servers, and all financial data is handled according to banking security regulations in Bangladesh.

Data Breach Procedures

In the unlikely event of a data breach, we have established procedures to immediately assess the scope and impact, contain the breach and prevent further unauthorized access, notify affected users within 72 hours when required, cooperate with relevant authorities and regulatory bodies, and implement additional security measures to prevent future incidents.

COOKIES AND TRACKING TECHNOLOGIES

Types of Cookies We Use

Our platform uses various types of cookies to enhance your experience including essential cookies required for platform functionality and security, performance cookies to analyze website usage and optimize performance, functional cookies to remember your preferences and settings, and marketing cookies to deliver relevant advertisements and track campaign effectiveness.

Third-Party Analytics and Marketing Tools

We use Google Analytics to understand user behavior and improve our platform, Facebook Pixel and Conversion API for marketing optimization and audience targeting, AI-powered analytics tools to evaluate student progress and success factors, and social media integration tools for content sharing and engagement tracking.

Cookie Management

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We provide clear information about cookie usage and obtain consent where required by law. You can opt out of marketing cookies while maintaining access to essential platform features.

USER RIGHTS AND CHOICES

Access and Correction Rights

You have the right to access your personal information stored on our platform, request corrections to inaccurate or outdated information, update your profile and contact details at any time, and receive a copy of your data in a commonly used format when technically feasible.

Marketing and Communication Preferences

You can control how we communicate with you by opting out of marketing emails and promotional communications, managing your preferences for testimonial and success story sharing, controlling the use of your photos and videos in marketing materials, and adjusting notification settings for courses and platform updates.

Data Deletion and Account Management

You may request deletion of your personal data, subject to our data retention requirements and legal obligations. You can deactivate your account at any time, though some information may be retained for legitimate business purposes as outlined in our retention policy.

DATA RETENTION POLICY

General Data Retention

We retain most personal and educational data for a period of 2 years from your last platform activity or course completion. This includes contact information, course progress data, communication records, and general platform usage information.

Academic Records and Achievements

Academic performance data, including grades, certificates, and achievement records, are preserved for 5 years to support verification requests from employers, educational institutions, or professional organizations. This extended retention period ensures that your accomplishments can be verified even after general account data has been deleted.

Essential Verification Data

To maintain the integrity of our certification and achievement verification system, some basic user data including name, course completion records, and certificate details may be preserved beyond the standard retention periods. This minimal dataset is necessary for ongoing verification services and maintaining the credibility of our educational credentials.

Legal and Compliance Retention

Certain information may be retained longer when required by Bangladesh law, regulatory requirements, or for legitimate business purposes such as fraud prevention, dispute resolution, or legal proceedings.

CHILDREN’S PRIVACY AND AGE RESTRICTIONS

Age Requirements

Our platform is designed for adult learners aged 18 to 40 years. We do not knowingly collect personal information from individuals under 18 years of age. Age verification is required during the registration process through government-issued identification documents.

Verification Procedures

We implement strict age verification procedures including document verification during registration, periodic account reviews for compliance, and immediate account suspension if underage use is discovered. Parents or guardians who believe their minor child has provided information to us should contact us immediately for account removal.

THIRD-PARTY SERVICES AND INTEGRATIONS

Payment Processing

We use SSLCOMMERZ as our primary payment processor, which maintains its own privacy policy and security standards. Payment data is processed according to their privacy practices and Bangladesh banking regulations.

Analytics and Marketing Tools

Our platform integrates with various third-party services including Google Analytics, Pixel for website performance monitoring, social media platforms for content sharing and engagement, AI-powered tools for student evaluation and progress tracking, and marketing automation tools for communication and campaign management.

Social Media Integration

We may integrate with social media platforms to allow content sharing, testimonial posting, and community engagement. These integrations are subject to the privacy policies of the respective social media platforms.

INTERNATIONAL DATA CONSIDERATIONS

Domestic Data Processing

Currently, all data processing and storage occurs within Bangladesh using local service providers and infrastructure. We work exclusively with Bangladeshi students, mentors, and audiences, ensuring that your data remains within national boundaries.

Bangladesh-Born International Residents

We occasionally serve Bangladesh-born international residents who enroll in our courses. For these students, we maintain the same data protection standards and do not transfer data to international third parties without explicit consent.

Future International Expansion

Should we expand our services internationally in the future, we will update this privacy policy to reflect any changes in data handling practices and ensure appropriate safeguards for international data transfers.

MARKETING AND PROMOTIONAL USE

Student Success Stories

With your consent, we may feature your educational achievements, career advancements, and success stories in our marketing materials. This includes job placements, internship opportunities, skill development milestones, and career transitions facilitated through our courses.

Visual Content Usage

We may use student photographs, videos, and testimonials across various marketing channels including our website and social media platforms, printed marketing materials and brochures, online advertisements and promotional campaigns, press releases and media coverage, and partner organization communications.

Social Media Engagement

Your interactions with our social media content, including likes, shares, comments, and recommendations, may be used to promote our platform and demonstrate community engagement. We respect your social media privacy settings and only use publicly available interactions.

Opt-Out Options

You can opt out of marketing and promotional use of your information at any time by contacting us at info.akaademy@gmail.com. Existing marketing materials may continue to be used until they are naturally phased out of circulation.

ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

AI-Powered Student Evaluation

We use artificial intelligence tools to evaluate student profiles, track learning progress, and predict success factors. This automated processing helps us provide personalized learning recommendations, identify students who may need additional support, and optimize our course content and delivery methods.

Career Placement Analytics

Our AI systems analyze student data to identify patterns in successful job placements and career advancement. This information is used to improve our career services, develop relevant course content, and provide better guidance to current and future students.

Automated Decision Making

While we use AI for analysis and recommendations, significant decisions affecting your education or account status are always reviewed by human administrators. You have the right to request human review of any automated decisions that affect you.

CHANGES TO THIS PRIVACY POLICY

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you through email, platform notifications, or prominent notices on our website.

Notification Process

You will be notified of material changes at least 30 days before they take effect, giving you time to review the updated policy and make informed decisions about your continued use of our platform. Continued use of our services after policy changes indicates acceptance of the updated terms.

Version Control

We maintain version control of our privacy policy and make previous versions available upon request. The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

CONTACT INFORMATION AND PRIVACY REQUESTS

Privacy Contact Information

For all privacy-related inquiries, requests, or concerns, please contact us through the following channels:

Email: info.akaademy@gmail.com  

Subject Line: “Privacy Inquiry” or “Data Request”  

Response Time: Within 48 hours during business hours  

Support Hours: 10 AM to 9 PM (Bangladesh Time)

Company Information

Akaademy Limited

Address: Office No.S/19, Muktijoddha Shopping Complex, Ashkona, Dakkhinkhan, Dhaka-1230  

Website: https://akaademy.org/  

Incorporation Number: C-193835/2024

Trade License: TRAD/DNCC/025173/2024

Types of Privacy Requests

We can assist you with various privacy-related requests including accessing your personal data, correcting inaccurate information, deleting your data (subject to retention requirements), opting out of marketing communications, requesting data portability, and filing privacy complaints or concerns.

Request Processing

Privacy requests are typically processed within 7-14 business days, depending on the complexity of the request. We may need to verify your identity before processing certain requests to ensure data security and prevent unauthorized access.

We are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy reflects our dedication to transparency and responsible data handling practices. Thank you for choosing Akaademy Limited for your educational journey.

Note: This Privacy Policy should be read in conjunction with our Terms and Conditions and Refund Policy. For any conflicts between these documents, our Terms and Conditions shall prevail.